Delivery

We usually allow a week to process your order but it will often arrive much sooner.

Delivery charges are calculated by weight as per Royal Mail at the Checkout Stage

(for example 1 boxed ornament = £5.00 / 4 boxed ornaments = £9.00)

If your order is over £100, standard delivery is free. If fast track is required (order placed before 11am) a £5.00 delivery fee will be charged.

Service Area Delivery Time Cost (Sterling)
Royal Mail First Class Any address with a UK PostCode A week, but usually less From £5.00
Royal Mail First Class
(orders over £100.00)
Any address with a UK PostCode A week, but usually less Free
Next Day Fast Track Most addresses with a UK postcode
See below for exceptions
Next day before 1pm
(if ordered before 11am)
£5.00 extra

If you have any further queries i.e. Overseas deliveries then please email info@artifactually.com or call us at the office on 01483618866

Returns

We hope that you will be completely satisfied with your order. However, if you do need to return goods please do so within 14 days of receipt with a covering letter, quoting your order number, and we will be happy to refund the original card that you paid with.

PLEASE WRAP THE ITEMS VERY CAREFULLY IN THE ORIGINAL PACKAGING as we can only give refunds for goods returned in a resaleable condition.

When returning goods please obtain a proof of posting or send via special delivery.

We cannot accept liability for returned goods lost or damaged in transit.

Please notify us within 7 days of any problems or damages.